- we aim to make your shopping journey smooth and hassle-free. We understand that plans can change or your style might take a different turn, so we’ve kept our cancellation process simple and easy.  

Want to Cancel Before It Ships?  

If your order hasn’t been shipped yet or it’s still within 24 hours of placing it, you can go ahead and cancel it. Just send an email to our support team, and we’ll take care of the rest.  

Once we confirm your cancellation, we’ll process a full refund to your original payment method. It usually takes about 5 to 7 business days for the refund to reflect in your account.  

Already Shipped?  

If the order is already on its way, we won’t be able to cancel it. But no worries—you can still return it once it’s delivered. Just follow our Return and Refund Policy, and we’ll guide you through the process.  

Need to Make Changes?  

Once an order is confirmed, we’re unable to make changes to the items or the shipping address. If you need to update any details, the best option is to cancel the order (if it's still eligible) and place a new one with the correct information.  

Still Need Help?  

Our support team is always here to help. If you want to cancel an order or have any questions, feel free to reach out at: aetherisglow@gmail.com.  

Thank you for choosing Violabloom. We’re here to help, every step of the way.    

At Violabloom, brought to you by Aetheris Glow, we want every step of your shopping experience to feel effortless and reliable. Your satisfaction matters to us, and we’re here to listen, support, and resolve any concerns with fairness and care. This policy outlines how we handle complaints in a timely, professional, and responsible manner.  

What Counts as a Grievance?  

A grievance is any issue or concern you may face while shopping with us. This can include:  

• Concerns about the quality or condition of a product  
• Orders that arrive late or have the wrong items  
• Payment issues or failed transactions  
• Challenges with returns, exchanges, or refunds  
• Unhelpful or unsatisfactory customer support  
• Questions about our store policies or procedures  

How to Share Your Concern  

If something doesn’t feel right, we want to hear from you. Here’s how to get in touch:  

• Head to our Help Center or Contact Us page on our website or app.  
• Select the issue category that best matches your concern.  
• Provide key details like your order ID, a short explanation, and any images or attachments that might help us understand better.  

Our support team will review your message and get back to you as quickly as possible with the next steps.  

Not Satisfied with the Response?  

If you feel your issue hasn’t been resolved or you need further help, you can escalate it to our Grievance Redressal Officer. This process is aligned with the Information Technology Act, 2000, and other relevant laws.  

Our officer is here to make sure every complaint is reviewed impartially and fairly. To escalate a concern, please email us at: aetherisglow@gmail.com.  

What Happens After You File a Grievance?  

Once we receive your grievance:  

• You will get an acknowledgment email within 48 hours  
• We’ll assign a unique number for your complaint  
• Our team will aim to provide a resolution within 7 working days, unless otherwise required by law  
• You will receive updates about your grievance through your registered contact details  

When Is a Grievance Considered Resolved?  

Your complaint will be marked as resolved and closed when:  

• A fair and satisfying solution has been provided by our team or Grievance Officer  
• We do not hear back from you within a reasonable period after sharing the resolution  
• A final decision has been made based on our store policies and legal guidelines  

Need Support?  

We are here for you. If you need help or want to raise a concern, feel free to reach us at: aetherisglow@gmail.com.  

Policy Changes  

We may occasionally update this policy to reflect new processes or legal requirements. For the most accurate information, please check our Terms of Use and Privacy Policy.